Returns & Exchanges
Hassle-free returns within 30 days. We stand behind the quality of our products.
30-Day Window
Return or exchange items within 30 days of delivery
Original Condition
Items must be unused with original tags and packaging
Fast Processing
Refunds processed within 5-7 business days
Initiate Return
Contact us or use our online return form within 30 days
Receive Return Label
We'll email you a prepaid return shipping label
Pack & Ship
Pack items in original packaging and attach the label
Refund Processed
Refund issued within 5-7 business days after we receive items
| Return Reason | Time Limit | Refund Policy |
|---|---|---|
| Defective/Damaged | 30 days | Full refund + return shipping |
| Wrong Size | 30 days | Full refund (customer pays return shipping) |
| Not as Described | 30 days | Full refund + return shipping |
| Changed Mind | 30 days | Full refund (customer pays return shipping) |
| Quality Issues | 30 days | Full refund + return shipping |
Need a different size? We offer free size exchanges for apparel within 30 days of purchase.
Free Size Exchange Process:
- Contact us to initiate a size exchange
- We'll send you the new size and a return label
- Return the original item using the provided label
- No additional charges for size exchanges
Ready to Start a Return?
Contact our customer service team to initiate your return or exchange. We're here to help make the process as smooth as possible.
Customer Service Hours: Monday - Friday, 9 AM - 6 PM EST
Phone: 1-800-PIKALBA | Email: returns@pikalba.com